Return / Exchange Policy
During the Holiday gift-giving season, our exchange / return policy is extended to 30 days, which means you have 30 days after receiving your item to initiate an exchange / return. (Items purchased after Dec 25 will have the normal 14-day policy).
For exchanges: Risk-free size shopping. We offer complimentary size exchanges to ensure your ideal fit. Unworn + unused items can be exchanged within 14 days (extended to 30 days for holiday gift orders) of receipt for a different size in stock, or store credit. Exchange shipping is covered for domestic orders. Please email email@example.com
For returns: Unworn + unused items can be returned within 14 days (extended to 30 days for holiday gift orders) of receipt for store credit. A return label will be provided, otherwise you may use your own method and ship to the return address on your order. For the return portal, click here. Please note that initial shipping costs are not refundable. Certain items are not eligible to be returned, including; seasonal sale items, pre-orders, pop-up items, uniform, or orders using promo codes and all collaboration products.
AKASHI-KAMA reserves the right to reject returns if it determines the customer is attempting to return items that have been worn, soiled, altered, or for any other exploitation of this return policy. Worn items will be sent back or subject to a cleaning + restocking fee.